Complaint Investigation Report

LPA investigated the allegation, “Staff are not meeting the incontinence needs of a client.” Based on interviews conducted, staff indicated that staff provide adequate staffing and there were no issues with staff not helping clients with their care needs. Staff stated that they assist clients with toileting needs or as needed without any issues. Clients indicated that they are satisfied with their care needs including, toileting, bathing, and other daily needs they might need assistance. Clients stated they get assistance in using the restroom when they ask staff for help. Clients did not express any concerns in this matter.

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.