Complaint Investigation Report

455002709-12-4-2025-59-AS-TORZ-DP748R-20251208175310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/25/2025 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20251125121403

Staff do not maintain facility in good repair

On December 4, 2025, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the department. LPA Avila met Christian Herr and explained the purpose of the visit.

LPA investigated the allegation, “Staff do not maintain facility in good repair.” Based on observations and interviews, the facility was having work done in the attic when a water pipe ruptured and began to leak. Facility addressed the leak and provided LPA with documentation that the pipe was fixed. Clients were re-located while the leak was being repaired. The facility is currently in good repair.

Based on interviews conducted and record review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.