Complaint Investigation Report

455002743-9-10-2025-59-AS-TORZ-DLRP7F-20250922110353

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/08/2025 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20250908091233

Staff do not ensure resident's alert band is in good repair.

On September 10, 2025, Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA Avila met with Karen Slinkard and explained the purpose of the visit.

LPA investigated the allegation, "Staff do not ensure resident's alert band is in good repair." Based on interviews and observations, R1's alert wrist band was in good repair. LPA observed R1's alert band to be working during the time of visit. R1 told LPA that they were confused how the wrist band worked and thought it was a call button. R1 has a pendant they use to call staff when they need assistance.

This agency has investigated the complaint alleging "Staff do not ensure resident's alert band is in good repair." We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.