Complaint Investigation Report

LPA investigated the allegation, “Staff spoke inappropriately to client in care.” Based on interviews conducted staff were conducting a fire drill on 03/01/2024 and S2 simulated a fire that required all clients to evacuate the facility. During the fire drill an alarm was set off and staff knocked on everyone’s door shouting, “Fire! Fire! Everyone go outside!” The shouting could have been perceived that S2 was yelling at clients and guests but the intent was to direct everyone in the facility to safely evacuate the home as the alarm was loud and sounding off. S2 had to raise her voice to yell over the alarm so everyone could hear her to exit the facility during the fire drill.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted a copy of the report and appeal rights were provided.