Complaint Investigation Report

Licensee stated it appears there was a miscommunication within her own staff regarding the P&I funds and rent check. Licensee stated she now cashes the P&I check as soon as she can.

Due to the information gathered, LPA cannot determine the Staff withholding resident's P&I funds. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.