Complaint Investigation Report

Complaint alleges that Meals are not being prepared and served to clients timely. Based on interviews that were conducted, LPA could not prove or disprove the allegation. Furthermore, LPA received inconsistent statements as it relates to the allegations. LPA conducted a tour of the facility during the opening of the complaint on October 1, 2024, and found the facility to be clean and a staff member preparing food for the clients in care. LPA observed dishes that is indicative of clients eating food by the stains on the dishware that was observed. LPA conducted an interview with Client #1 and learned of no concerns as it relates to food service in the facility.

A finding that the complaint allegations of Incontinence care is not being provided timely and Meals are not being prepared and served to clients timely are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.