Complaint Investigation Report

During the interview process, the administrator and six staff persons were interviewed. Two staff persons were no longer working at the facility; however, they were still interviewed. The facility is a memory care unit; thus, the residents were not interviewed. Contact information received, included staff telephone numbers and staff work schedule.

During the investigation process, it was noted that many of the allegations are in relation to specific residents; however, the names of the residents were not provided and therefore the allegations could not be thoroughly explored. Overall, it was reported that the staff were not familiar with the allegations alleged. It is noted that the exact same allegations were stated for the sister facility.

Although the above allegations mentioned may have happened, or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and all of the above findings are Unsubstantiated .