Complaint Investigation Report

During the investigation, it was reported by all staff that the resident was difficult to manage with numerous behaviors to deal with. Some of the behaviors included being a threat to the public, neighborhood and local businesses, constant elopement, the resident contacting law enforcement to take her to the hospital, creating havoc for other residents and staff, being disruptive and blaring her music with loud singing during the nighttime when other residents were sleeping. Staff reported that they did everything in their power to manage the resident, including driving around at nighttime to look for her when she eloped.

The regional center supervisor reported that after a lengthy time of looking for a replacement facility they finally found one for the resident. The supervisor stated that the resident currently has a two to one staff ratio with the resident to watch her, and to deal with her numerous behaviors. The regional center supervisor advised that the resident is doing well.

Due to the information above, CCL finds the allegations to be Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Facility staff denied a resident access to the facility .

During the investigation, it was reported by all staff that the resident was difficult to manage with numerous behaviors to deal with, which included her elopements. Staff advised that the facility door was always kept locked to keep strangers from coming into the facility; however, the resident was never “locked” out of the facility. All staff persons reported that the resident knew that she was to ring the “Ring” doorbell and that the staff would let her in.

Due to the information above, CCL finds the allegations to be Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.