Complaint Investigation Report

During the investigation, it was reported that a staff person was abusive by playing loud music while the resident slept, and an accusation was made that a staff person pushed the resident down. Staff were interviewed and overall, it was reported that staff were not aware that a staff person was abusive by playing loud music and staff were not aware of the resident being physically abused. Some staff indicated that the resident retracted her allegation after she made it.

Staff did not treat a resident with dignity .

During the interview process, the administrator, five staff persons and one resident (Resident 1) were interviewed. Documents pertaining to the resident were collected and reviewed to include the resident’s Individual Program Plan, medications list, incident reports, and facility report log of incidents.

During the investigation if was reported that during a behavioral incident, Resident 1 spit in the face of two staff persons. There were witnesses to the altercation and it was reported that the resident did spit; however, the staff persons did not spit back. During the interview process, the resident retracted her statement and advised that the staff did not spit back.

Although the above allegations mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and all of the above findings are Unsubstantiated .