Complaint Investigation Report

The allegation: Staff do not ensure residents rooms are kept clean and trash is not removed from their rooms promptly.

During staff interviews , S1 stated the care staff will take out the garbage daily as needed. S1 stated we have talked about getting a covered garbage cans when depends are used. S2 stated I have witnessed a room not up to standard, when I have done a room check. S2 stated when this happens, I call care staff back to the room to clean it. S2 stated staff are required to take out the garbage per shift, it there is a smell or something soiled it is taken care of immediately. S3 stated when a resident has a pet it is the responsibility of the resident or family to take care of the pets needs. S3 stated some residents hire private care givers to take care of the pets. S3 stated I don’t usually see the wet pee pads on the floor. S4 stated the resident’s rooms always tend to be clean, we have house keepers and I do the dishes or clean up messes. S4 stated at times the garbage can be overflowing when I come in the morning shift, because the previous shift didn’t take them out. S4 stated some residents are independent with toileting and by the morning have a few depends in the garbage.

During resident interviews R1 stated my room is kept clean, it’s fine. R2 stated I do my own dusting, staff clean the bathroom and kitchen, floors and they take out the garbage. R3 stated It’s ok, I have no complaints. R4 stated the room is cleaned once a week. R4 stated I have been on their case about taking out the garbage. R4 stated the staff changes the depends then leaves the dirty depends in the room to stink up the room.

Record review of residents service plan states that staff will remove trash every shift, with weekly bed change and weekly laundry service every Thursday.

LPAs’ observation during the inspection and interviews LPA Benson observed (4) four residents’ rooms that were tidy, clean and trash was emptied. Unsubstantiated .