Complaint Investigation Report

Complaint alleges that facility is not safeguarding resident’s personal items. During the investigation, LPA interviewed staff and learned that a pair shoes that belonged to the resident went missing and could not be found. LPA was made aware during an email conversation on August 7, 2024, the Administrator disclosed that the facility ordered a new pair of shoes for the resident. LPA educated the Administrator on ensuring that Safeguards for Resident Cash, Personal Property, and Valuables are being implemented throughout the facility as outlined in Title 22 regulations (See LIC 9099D).

Complaint alleges Medication mismanagement. Based on a record review of a random sample of residents in care, the preponderance of evidence standard has been met regarding the facility mismanaging resident’s medications (See LIC 9099D).

Deficiencies cited from the California Code of Regulations, Title 22, Division 6, Chapter 8 of California Regulation. Appeal rights were provided. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties. Exit interview was conducted, and a copy of this report was signed and given to the Administrator.