Complaint Investigation Report

During the investigation process, on 09/24/24 LPA Sarangi interviewed staff persons and they reported that they had the video training that met the licensing training requirements. During the month of October 2024, the staff were interviewed by LPA Gurriere and nearly all felt that they did not have sufficient training while working on the floor as a “care provider or as a medication technician.” Staff reported that they had one to three days of training on the floor shadowing another care provider before they were to provide care and supervision to the dementia residents in memory care on their own. Staff reported that they did not agree that their time training on the floor was adequate.

Staff do not respond to resident’s call for assistance in a timely manner .

During the interview process, the administrator and seven staff persons working in the memory care unit were interviewed. In addition, records were obtained. Residents were not interviewed due to their dementia status.

During the investigative process, most staff reported that the memory care unit is understaffed and cannot provide aid in a timely manner. It was stated that the staffing for the memory care unit was one care provider and one med technician per shift, (three separate shifts) to provide care and supervision for dementia residents. During LPA Gurriere’s visit on 10/08/24 it was confirmed that there was one care provider and one med technician for 13 dementia residents. It was stated that if the care provider is changing a resident in the resident’s room and the med technician is in the med room preparing medications, there is no one else in the common area to provide care and supervision to the residents.