Complaint Investigation Report

Allegation: Staff verbally abusing clients in care

It was alleged that a staff member (S1) had been telling a client (C1) that no other staff would care for C1 like S1 did. Further, S1 allegedly stated that C1 should not listen to other staff members, as they are neglecting C1 and did not have C1’s best interests in mind.

During interviews conducted, three (3) of three (3) staff members stated they had overheard S1 speak this way to C1, which in turn, caused C1 to exhibit “difficult behaviors when not getting their (C1’s) way.” Additionally, (2) two staff members submitted written letters stating that S1 had verbally threatened the clients by claiming if they did not “behave”, S1 would “send them all to their rooms and that S1 “yelled and cussed at clients, as well as belittling them.”

LPA interviewed C1 who corroborated the allegation by stating that all staff were disrespectful and neglectful to C1 and only S1 was “good staff.” C1 stated that since S1 had been terminated from the facility, clients would no longer be able to “have nice parties” and only S1 “really loved us.”

It should be noted that S1 is no longer employed by the facility.

Based on observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Exit Interview conducted. A copy of this report and Appeal Rights were provided to Crystal Monismith, Administrator, via email.