Complaint Investigation Report

455002618-7-8-2024-59-AS-APEZ-D79MUQ-20240717095529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/11/2024 and conducted by Evaluator Ivan Avila

COMPLAINT CONTROL NUMBER: 59-AS-20240311084905

Staff does not treat resident with respect

On 07/08/2024 Licensing Program Analyst (LPA) Ivan Avila conducted an unannounced complaint investigation visit regarding the above allegation directed by the Department. LPA met with Iliana Cortez and explained the purpose of the visit.

During the investigation process, interviews and a records review were initiated.

LPA investigated the allegation, “Staff does not treat resident with respect.” Based on interviews conducted and observation, staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. A resident stated that facility staff is treating all residents with respect and dignity and did not express any concerns. Staff interviews stated they have never had any issues with residents being threatened or mistreated in any way. In addition, no staff has ever heard another staff treating residents without dignity and respect.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted a copy of the report and appeal rights were provided.