Complaint Investigation Report

Facility staff is not assisting client with personal care needs

Facility is not providing personal care supplies

Facility staff is not giving client medications as prescribed

Facility staff is leaving client unsupervised

Facility has a leaky roof resulting in damage to clients' personal items.

The Department investigated the above allegations and during interviews with Administrator (Admin), three of three (3 of 3) staff, two of three (2 of 3) clients, one of three (1 of 3) is non-verbal, and reviewed records determined the above allegations are to be un-substantiated.

Facility staff is not assisting client with personal care needs

Facility is not providing personal care supplies

Interviews conducted with the Administrator (Admin), three of three (3/3) staff, and two of three (2/3) clients concluded that the facility staff has been assisting clients with their personal care needs and facility does provide personal care supplies. LPA toured the facility and observed a closet full of personal care items. All staff and clients who interviewed reported that they have never witnessed or heard about any issues regarding personal care allegations and get the assistance and supplies they need.

Facility staff is not giving client medications as prescribed

Interviews conducted with the Administrator (Admin), three of three (3/3) staff, and two of three (2/3) clients concluded that there are no concerns with medications. LPA reviewed records and observed that there were no medication errors within the facility for any of the clients in care.