Complaint Investigation Report

LPA learned that the former staff member spoke inappropriately to the client in care by using foul language. During Collateral Interviews, 3 out of 3 clients in care confirmed the details of the incident in question which corroborated the interviews with Witness #1 and Witness #2 (See LIC 9099D). On February 20, 2025, LPA reviewed the former staff members file and learned that the former staff member was terminated due to the incident in question. LPA educated the Administrator on the importance of ensuring that Personal Rights are afforded to all clients in care.

Deficiencies cited from the California Code of Regulations, Title 22, Division 6, Chapter 1 of California Regulation. Appeal rights were provided. Failure to correct the deficiency and/or repeat deficiencies within a 12-month period may result in civil penalties. Exit interview was conducted, and a copy of this report was signed and given to the Administrator.