Complaint Investigation Report

Staff spoke inappropriately to client while in care.

During the investigation process, most of the people interviewed reported there has been a history with the client’s behaviors in public. It was reported an individual at the public pool called the client creepy. Staff stated another staff ask what had happened during the staff report. Staff showed the hand signals to the other staff that the client and or clients were performing during transport and said that was creepy. Staff reported this caused C1 to become angry and cry. During an interview with the client, C1 stated I can’t remember, I don’t want anyone to be in trouble. Each client will be treated with dignity in his/her personal relationships with staff and other persons.

Based on investigation observations, record review(s) and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . California Code of Regulations, (Title 22), is cited on the attached LIC 9099D. Appeal rights were explained and provided to the facility representative listed above and exit interview conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.