Complaint Investigation Report

LPA investigated the allegation, “Staff did not return residents wedding ring to authorized representative after residents’ death”. The Administrator reported to the LPA that the wedding ring is still in the facility, stored in the safe. The administrator reported that they have contacted R1 responsible party on several occasions for pick up of the residents’ personal items with no avail. According to the admissions agreement, theft and loss policy was signed by R1 indicated that in the event of a death of a resident the facility will safeguard all personal belongings until turned over to the resident’s family. The administrator is adhering to the facility policy signed by R1 and ensuing the safeguard of these items until the responsible party can pick up R1 items.

This agency has investigated the complaint alleging,” Staff did not return residents wedding ring to authorized representative after residents’ death”. We have found the complaint was UNFOUNDED , meaning that the allegation is false, could not have happened, and/or is without a reasonable basis.