Complaint Investigation Report

LPA investigated the allegation, “Staff did not ensure resident was accorded privacy while receiving incontinence care.” Based on interviews conducted, there was no indication that any residents or staff observed that staff did not provide privacy to resident. During residents’ interviews, residents stated that facility staff are meeting their care needs and did not express any concerns with privacy or dignity. It was noted that they did not express any issues.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of the report and appeal rights was provided.