Complaint Investigation Report

During the investigation process, it was reported that the staff person began employment in 12/2024 and ended his employment in 06/2024. It was stated by the administrator that the staff person “shadowed” other staff persons for six months. The administrator was advised that a staff person cannot shadow another staff person or work in a facility without a criminal record clearance, per the regulations.

Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . California Code of Regulations, (Title 22), is cited on the attached LIC 9099D.

An immediate civil penalty in the amount of $500.00 is to be assessed for staff person not having a fingerprint clearance.

Staff member raises voice and belittles residents in care .

During the interview process, the administrator, and nine staff persons were interviewed. In addition, Client documents were received and reviewed to include residents daily input log, staff persons personnel files, the employee Guardian roster, and the staff person (Staff 1) Exemption Approval dated 06/14/24.

During the investigation process, staff were interviewed and reported that Staff 1 did raise his voice, did belittle the residents, gave inappropriate facial expressions, chased after residents, pointed his finger at residents, and was hostile towards them. It was reported that the residents were upset by the way that the staff person was treating them.

Based on investigation observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated . California Code of Regulations, (Title 22), is cited on the attached LIC 9099D.

Appeal Rights were explained and provided to the facility representative listed above and an exit interview was conducted. If any of the cited deficiencies are not corrected by the noted due date, civil penalties may be assessed.