Facility Evaluation Report

Licensing Program Analyst (LPA) David Marrufo conducted an unannounced Case Management visit and met with Regional Director Daniela Verar.

The purpose of the visit was to follow up on an Incident Report self-reported by the facility on 02/13/2026. The Incident Report stated that on 02/06/2026, Client C1 reported to Program Director Maria Mendoza that staff S1 yelled at C1, grabbed C1's arm, and told C1 not to tell anyone that S1 grabbed C1's arm.

On 02/20/2026, LPA Marrufo conducted a Case Management visit. During the visit, LPA Marrufo obtained copies of client and facility records and conducted a telephone interview with a witness.

During visit on 07/07/2026, LPA Marrufo interviewed S1. During interview, S1 stated that on 02/06/2026, S1 had transferred multiple clients to a facility van. S1 stated he/she and the clients in the van were waiting on C1 to finish using the facility restroom before C1 could also be transferred to the van. S1 stated that it was a very hot day and S1 and the clients in the van were getting very hot while waiting for C1 to enter into the van. S1 stated that when C1 finally entered the van, S1 told C1 to not make the other clients wait for him/her to get into the van anymore because it was getting very hot. S1 stated he/she observed C1 became upset when S1 told him/her to not have the other clients wait for him/her in the van. S1 stated when he/she dropped off C1 at his/her home, S1 patted C1 on the arm and told C1 that he/she is not mad at C1, but wants to make sure the other clients are not waiting for C1 in the van while it is hot.

See LIC809-C page for more information. Page 1 of 2.