Complaint Investigation Report

R1’s admission at the facility or for R1’s medications. ADM stated to have made numerous attempted telephone calls to R1’s Family Member (FM) FM1 to seek assistance in re-activating R1’s Medical funding.

LPA reviewed R1’s resident record and obtained copies of resident records. LPA did not observe any documents in R1’s record that R1 is conserved or has a Power-of-Attorney. LPA interviewed R1 during visit and R1 stated that R1 does not need medications.

On 08/16/2024, LPA Marrufo conducted a telephone interview with FM1. FM1 stated to not have any conservatorship or legal authority on behalf of R1. FM1 stated to have visited R1 at the facility and observed changes in R1’s verbal communication that led FM1 to believe R1 was not receiving any medications.

On 08/16/2024, LPA Marrufo conducted a telephone interview with Witness W1, who is a staff at R1’s placement agency. W1 stated that R1 has been R1’s own decision maker throughout the entire process of R1’s Medical becoming de-activated. W1 stated that after R1 was discharged from the hospital before R1 was admitted to the facility, there were discussions within R1’s placement agency that R1 lacked capacity to make decisions and the only person available to help R1 was FM1, who was not R1’s conservator or power of attorney.

On 08/16/2024, LPA Marrufo conducted a telephone interview with Witness W2, who is a staff at R1’s placement agency. W2 stated to have left a voicemail with ADM on 08/02/2024 and then later received a telephone call back from ADM on 08/07/2024 and reported to ADM that R1’s Medical had been re-activated.