Complaint Investigation Report

444700004-2-27-2025-47-HC-WSCT-DFYR75-20250422124542

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/29/2024 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20240829095919

CARE FROM THE HEART IN HOME SERVICES, INC.

Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) conducted a follow-up site visit for the purpose of resuming a complaint investigation. EA Chimienti arrived at the business address for Care From The Heart In Home Services, and was greeted by the Licensee, Jackie Cantero. The analyst explained that he was there to finalize a complaint investigation regarding the above allegation.

In the course of the investigation, the analyst reviewed a list of documents that were previously provided by the licensee. The requested documents included client contracts, client care logs, invoices, financial documents and a typed statement detailing the relationship with the client in question. EA concluded that there was not conclusive evidence to substantiate the above allegation. The analysts delivered the findings to the Licensee.

Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Licensee.