Complaint Investigation Report
On 5/7/2026 the Department interviewed 6 Staff (S1 to S6). 6 Out of 6 staff stated he/she is not aware of and has not observed staff not assisting a resident who has fallen.
On 5/7/2026 the Department interviewed 10 residents (R1 to R10). 10 out of 10 residents stated staff assist him/her when needed. 6 Out of 10 residents stated he/she has fallen, and staff assisted him/her when he/she fell. R4 and R9 stated he/she has observed residents fall at the facility, and facility staff helped the residents who fell.
The Department reviewed incident reports submitted from March 2026 to May 2026. There were no reported incidents of staff not assisting residents who had fallen at the facility.
The Department also toured the facility and the facility was observed to be clean, safe, sanitary and in good repair.
The Department reviewed Training Attendance Forms for facility staff to include but not limited to Fall Assessment (1/9/2026), Activating Emergency Services (1/9/2026), Resident Rights (1/30/2026 and 2/27/2026), Reportable Events (4/10/2026), and All Staff Providing Assistance with ADLs (Activities of Daily Living) to Residents (4/10/2026). The Training Attendance forms are signed and dated by facility staff.
This agency has investigated the complaint alleging staff did not assist resident after a fall, we have found that the complaint was UNFOUNDED , meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with ED Alex Baiasu and a copy of this report was provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction