Complaint Investigation Report
On 5/6/2025 and 5/14/2025 the Department conducted complaint investigation visits and interviewed 6 Staff (S1 to S6) and 9 Residents (R1 to R9). 6 Out of 6 Staff stated he/she has had training on transferring residents.
On 5/6/2025 and 5/14/2025 the Department interviewed 9 Residents. 7 Out of 9 Residents state he/she does not require transfer assistance from staff. R1 and R2 state staff help him/her with transfer assistance. R2 states one staff member doesn’t ‘do his/her job very well.’ R2 did not provide additional information regarding this incident.
Review of staff training records from January 2025 to July 2025 to include but not limited to resident rights, resident communication, approach, handling and de-escalation.
Staff did not attend to residents in care in a timely manner
On 5/9/2025 and 5/14/2025 the Department interviewed 6 Staff (S1 to S6). 6 Out of 6 Staff stated he/she attends to residents in care in a timely manner.
On 5/9/2025 and 5/14/2025 the Department interviewed 9 Residents (R1 to R9). 4 Out of 9 Residents state staff attend to him/her in a timely manner. 5 Out of 9 Residents states he/she does not use pendants.
On 5/9/2025 the Department tested R2’s pendant and staff responded in under 5 minutes.
On 5/14/2025 the Department conducted an additional test of pendant response times. R9’s pendant was tested, and staff responded in 3 minutes.
Staff did not ensure resident's room was clean and sanitary
On 5/6/2025 the Department interviewed the Reporting Party (RP). RP states he/she observed R1’s toilet to need a cleaning, and R1's room had an odor.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction