Complaint Investigation Report

During a tour of the facility on 06/17/2021, at 3:23pm, LPA observed a covered plate of food sitting outside of a resident's room. Upon lifting the cover, LPA observed a plate of breakfast food that was cold and untouched. LPA interviewed facility resident (R1) who lived inside of the room that food was found outside of. R1 stated that staff did not inform them upon delivery of breakfast. LPA asked resident if staff usually delivers food into the room, R1 stated that they did.

The Department has conducted an investigation of the above allegation. Based on LPA's observation, and interviews conducted, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED.

Deficiency cited. See LIC 9099-D. Exit interview conducted with Administrator Beena Kumar. A copy of this report, along with the facility's appeals rights were provided electronically due to printer error.