Complaint Investigation Report
LPA Chang and Tarin interviewed Executive Director (ED). ED stated visitors can visit anytime, 24 hours a day. ED stated the only time a visitor is refused is when the resident refuses a visitor.
On April 4, 2024, LPA Monter and Tarin interviewed residents R2-R5. All residents interviewed stated; the facility allows residents to have visitors. All residents interviewed stated the facility does not ban or block visitors from visiting their family members.
On April 4-21, 2025, LPA Monter interviewed staff S4-S8. All staff interviewed stated the facility allows residents to have visitors. All staff interviewed stated the facility does not ban or block visitors from visiting their family members.
On April 24, 2025, LPA Monter interviewed residents R6-R13. All residents interviewed stated; the facility allows residents to have visitors. All residents interviewed stated the facility does not ban or block visitors from visiting their family members.
The Department has completed the investigation of the above allegations. Based on interviews conducted and records review, the department has found that the above allegations were UNFOUNDED , meaning that the allegations were false, could not have happened and/or are without a reasonable basis.
Staff are inappropriately isolating resident/ Staff are inappropriately punishing resident
On September 19, 2024, the Department received a complaint alleging Staff are inappropriately isolating resident / Staff are inappropriately punishing resident. It has been alleged that facility staff are punishing resident R1 by isolating him/her.
On September 27, 2024, LPA Steve Chang and Marcella Tarin conducted an unannounced initial investigation visit.
On April 4, 2024, LPA Monter and Tarin interviewed residents R5-R8. All residents interviewed stated; they have not seen residents being punished or residents isolated by staff.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction