Complaint Investigation Report

4 Out of 6 staff (S1-S3, S6) state the laundry machines were not in disrepair. 2 out of 6 staff (S4 & S5) state that yes, the laundry machines have been in disrepair (broken/not working) and were replaced on the same day by the facility.

LPA interviewed 5 residents. 5 Out of 5 residents state the laundry machines were not in disrepair. 3 Out of 5 residents state staff are meeting his/her laundry needs. 2 Out of 5 residents state staff are not meeting his/her laundry needs. R1 and R2 state there has been instances when his/her laundry was not returned the same day during his/her scheduled laundry day.

LPAs interviewed the Administrator regarding the allegations. ADM states laundry service once a week is part of the facility’s basic service plan for all residents. ADM states that laundry machines (Washers/dryers) have broken down (not working) but that maintenance will repair or replace the laundry machines.

During visit LPAs observed 15 washers and 15 dryers in 9 laundry rooms throughout the facility. All 15 washers and 15 dryers functioned properly when tested by staff.

On 4/4/2025, LPAs interviewed 4 residents (R6-R9). All residents interviewed stated he/she has no issue with laundry service. All residents interviewed states he/she is not aware of laundry machines being in disrepair.

Based on record review, the facility's resident admission agreement state that laundry service once a week is part of the facility’s basic plan for all residents.

LPAs also reviewed the Weekly Laundry Schedule and R1-R9 are listed on the schedule for weekly laundry service.