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Twin Lakes Manor

777 Volz Lane, Santa Cruz, CA, 95062

Residential care home for the elderly12 licensed beds1 citation on recordHospice waiver
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6 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. State records show 1 Type A citation against Twin Lakes Manor in Santa Cruz, California, arising from complaint investigations. Type A is the state's most serious category. Of 6 complaint allegations investigated, 1 was substantiated. State licensing has visited 8 times, most recently on 9/22/2025.

12licensed beds
1Type A citations, from complaints
0Type B citations, from complaints
1 / 6allegations substantiated
8visits on record
On the licence

What this home is licensed to accept

Limits the state set on the licence — not services the operator advertises.

Hospice waiver

LICENSED TO SERVE TWELVE (12) AGES 60 AND OVER. ALL MAY BE NON-AMBULATORY. HOSPICE WAIVER APPROVED FOR SIX (6) RESIDENTS.

Inspection history

How often has the state visited, and what did it find?

California reports these categories separately. They are reproduced separately and never added together, because the state’s own headline figure counts complaint investigations only.

Complaint investigationsWhere the state's headline citation figure comes from3 visits · 1 A
Routine inspectionsScheduled licensing visits4 visits · no citations
Other visitsFollow-ups, incident visits and case management1 visits · 3 B
Complaints

What did complaint investigations find?

SubstantiatedInvestigators found the allegation to be true1
InconclusiveNot enough evidence either way0
UnsubstantiatedEvidence did not support the allegation5
UnfoundedDetermined not to have happened0
On file

Reports held by the state

7 reports, newest first. Each one opens in full — the inspector’s own account of the visit, not our summary of it.

Facility Evaluation Report09/22/2025
Complaint Investigation Report03/01/2025
Complaint Investigation Report01/19/2025
Facility Evaluation Report09/12/2024
Facility Evaluation Report08/03/2022
Facility Evaluation Report03/09/2022
Facility Evaluation Report09/17/2021
Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Maple House II

Santa Cruz · 0.6 mi · 40 beds

CitationsNoneSubstantiated0

Kinsley Manor

Santa Cruz · 0.8 mi · 4 beds

CitationsNoneSubstantiated0
Contact

Ask Twin Lakes Manor a question

Goes to this facility alone. We take no commission if you move in, so we have no reason to steer you anywhere.

What is needed

Goes to this facility only. We do not sell your details, and no other operator is copied in.

Source: California Department of Social Services, Community Care Licensing — facility transparency record. Retrieved 2026-08-20. Facility number 445202247.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction