Complaint Investigation Report

14 out of 17 interviewed residents stated the facility staff deliver the food service on time. 1 out of 17 residents stated that the quality of the food service varies and another 1 out of 17 interviewed residents stated that the food service could improve.

LPA Marrufo interviewed a total of 6 staff on 09/04/2024, 10/29/2024, and 11/06/2024. 6 out of 6 interviewed staff stated the staff provide food of adequate quality and provide adequate food service to residents.

During visit on 09/04/2024, LPA Marrufo observed meal preparation in the facility kitchen, meal service in the resident dinning room, and food supplies in the facility refrigerator and food storage areas. LPA Marrufo did not observe any food that appeared to be rotten, spoiled, or of inadequate quality.

LPA Marrufo obtained copies of letters that ADM sent to facility residents on 05/03/2024, 05/06/2024, and 05/16/2024. The letters state that due to COVID outbreaks, communal dinning and activities would be suspended. The letters from 05/03/2024 and 05/06/2024 request that residents stay home if they are experience symptoms. The letter from 05/16/2024 requests that residents who feel ill call the front desk and ask for COVID tests and informs residents that positive residents are required to complete a 10-day isolation pre guidance from the Department of Public Health.

LPA Marrufo interviewed a total of 17 residents on 09/04/2024, 10/29/2024, and 11/06/2024. 15 out of 17 interviewed residents stated that the facility is following infection controls. 1 out of 17 residents stated to have not lived in an assisted living apartment at the facility while there was a COVID outbreak at the facility and another 1 out of 17 residents stated that staff wipe down surfaces but could not remember if staff notify residents of COVID outbreaks.

LPA Marrufo interviewed a total of 6 staff on 09/04/2024, 10/29/2024, and 11/06/2024. On 11/06/2024, LPA Marrufo interviewed staff S1, the facility Infection Control Specialist. 6 out of 6 staff stated that facility staff follow infection control protocols, including notifying residents of COVID outbreaks, wiping down surfaces, and using Personal Protective Equipment (PPE).