Complaint Investigation Report

Allegation: Staff do not ensure that residents' showering needs are being met while in care. Based on unannounced visits, records reviewed and observing processes including medication administration, responding to call buttons, meals and resident care the facility was providing care required under basic care with documentation. All interactions provided the residents with outcomes that met the need of each situation. The department was unable to determine if staff did not ensure that residents were being showered while in care based on the information available. Unsubstantiated.

Allegation: Resident developed a bladder infection due to staff neglect. Records reviewed for R1 included discharge summaries and notes at the facility including correspondence with the primary care doctor, the record did not identify lack of supervision or neglect as a cause for treatment of R1's bladder infection. Discharge summaries advise follow-up with the primary care physician and hydration. The department was unable to determine if Resident developed a bladder infection due to staff neglect while in care based on the information available. Unsubstantiated.

Allegation: Staff do not respond to residents' requests for assistance in a timely manner. Based on records reviewed and observation the facility did respond in a reasonable amount of time during the department unannounced visits. The facility provided residents with assistance that varied also noted is the activated call button announce the call. The department was unable to determine if Staff did not respond to residents' requests for assistance in a timely manner based on the information available. Unsubstantiated.

Allegation: Staff do not ensure that residents receive medical attention in a timely manner. Based on unannounced visits, records reviewed and observing processes including medication administration, responding to call buttons, meals and resident care the facility was providing care required under basic care with documentation. All interactions provided the residents with outcomes that met the need of each situation. The department was unable to determine if Staff did not ensure that residents receive medical attention in a timely manner while in care based on the information available. Unsubstantiated.