Complaint Investigation Report, 12/26/2024 — Aegis Assisted Living of Aptos, Aptos CA

The permit was issued by the State of California, Department of Industrial Relations, Division of Occupational Safety & Health.

LPAs reviewed a copy of the Disaster Response Procedures: Elevator Failure guidelines. The guidelines state staff should check to see if there is anyone is the elevator, the general manager should notify the elevator company for repair and initiate communication protocol.

On 12/26/2024, LPAs interviewed Assisted Living Director (ALD). ALD stated the elevator was in disrepair on 12/18/2024. ALD states the elevator was out of service and was repaired that same day. ALD stated the elevator was stuck on the second floor and maintenance was notified. ALD stated the elevator was repaired and working at 2:30PM. ALD states staff and residents were informed of the elevator being in disrepair on 12/18/2024.

LPAs interviewed 5 staff. 2 out of 5 staff state the elevator was in disrepair last week. Staff S2, Maintenance Director, stated the elevator was in disrepair on 12/18/2024 at 9am. S2 states he/she was notified by the facility at 9am on 12/18/2024. S2 states before he/she started repairs he/she made sure no one was inside the elevator. S2 was unable to fix the elevator. S2 states staff, residents and visitors were notified that the elevator was not working. S2 states an elevator repair company was called and the elevator was repaired by 2:30PM that same day. Staff S3 states the elevator was in disrepair on 12/18/2024 and was repaired that same day. 3 out 5 staff stated the elevator has not been in disrepair.

LPAs interviewed 6 residents. 4 out of 6 residents state the elevator has not been in disrepair. 2 residents declined to be interviewed.

LPAs reviewed the elevator repair invoice from the company contracted to repair the elevator. The invoice is dated 12/18/2024, with an incident time of 9:14AM, arrival time of 1:30PM and completion time of 2:30PM. The invoice states the description of the elevator as "elev passenger unit/not resp/stk on 2nd flr". The invoice states the resolution for the elevator as "top floor spirator." The invoice notes the labor hours as 1 hours and 0 minutes for the repair.