Senior Care Records.

Complaint Investigation Report

Stone Haven Care, Sunnyvale10/25/2024Licence 435202428

Census32
Date signed10/25/2024 11:05:39 AM
The inspector’s account

435202428-10-25-2024-26-AS-KHOS-DAHMTL-20241029095342

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/28/2021 and conducted by Evaluator Jaime Vado

COMPLAINT CONTROL NUMBER: 26-AS-20210428120906

Administrator - Chidi Ikeme and Staff - Elizabeth Espique

On 10/25/2024, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Administrator Chidi Ikeme via telephone, and Staff Elizabeth Espique, and explained the purpose of today's visit.

During the investiation interviews were conducted. Based on the interviews conducted, and the information reviewed from those interviews, there is conflicting accounts for what happened between the facility staff and licensee, and the reporting party, LPA cannot determine if the allegations took place based on the conflicting information. Faclity says that there was no eviction, but rather a hospice and ambulatory status conflict, and that a refund was prepared and picked up by the family of the resident. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Report is reviewed with Elizabeth Espique and a copy is provided on this day.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction