Senior Care Records.

Complaint Investigation Report

Stone Haven Care, Sunnyvale11/12/2025Licence 435202428

Census30
Date signed11/12/2025 10:46:40 AM
The inspector’s account

According to resident #4 (R4), resident #5 (R5), and resident #6 (R6) the facility has a no drug policy and they have never seen other residents using drugs or bring drugs into the facility.

The Department interviewed facility staff members and they reported that they were not aware of R1 using illegal drugs in the facility.

The Department made multiple attempts to interview R1 but it was unsuccessful as R1 was no a resident at the facility.

After the investigation, this allegation is unsubstantiated.

Regarding to the allegation of staff did not ensure sharp objects were inaccessible to residents in care- the reporting party stated that R1 repeatedly breaking rules of the facility and after an altercation, staff removed a knife from R1.

As part of the investigation, LPA interviewed staff member and the administrator.

The administrator denied the allegation and stated that facility locks all sharps at all times and the knife was purchased by R1 at the Supermarket nearby and it was confiscated when staff discovered it while cleaning R1's drawer. The administrator stated that facility staff is very careful not to search residents' rooms and their personal belongings due to personal rights. The administrator stated that R1 is no longer residing at the facility as other residents did not feel safe living in a same environment with R1.

LPA interviewed S1 and S2 and they stated that the facility locks all sharp objects at all times but residents go out every day and many of them go to the Lucky Supermarket nearby so it was difficult to know what they bring back. S2 stated that while he/she was cleaning R1's drawer, he/she found a knife and it was immediately confiscated and brought it to the administrator's office. S2 stated that R1 is no longer a resident at the facility.

During today's visit, LPA observed sharps were locked and inaccessible to residents in care.

After the investigation, this allegation is unsubstantiated.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction