Complaint Investigation Report

435202705-10-31-2025-26-AS-ACON-DRGVDT-20260220152117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/17/2025 and conducted by Evaluator Audrey Jeung

COMPLAINT CONTROL NUMBER: 26-AS-20251017113320

- Facility staff did not prevent resident from hitting another resident

Based on review of facility and other reports and interviews with staff, this allegation is determined to be unsubstantiated.

Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.

Despite at least ten documented incidents involving client #2 as the instigator of threatening, aggressive or combattive behaviors within 60 days, staff were unable to prevent client from harming another resident. When client's adverse behavior was observed, staff reacted appropriately to intervene and try to prevent anyone from harm. However, client did not have a dedicated caregiver to provide 24/7 supervision.

During this investigation, deficiencies of the CA Code of REgulations, Title 22 were observed. See separate FAcility Evaluation Report.