Complaint Investigation Report

Resident R1 stated to have recently experienced an incident of fraudulent bank charges and stolen banking information. R1 stated to have clicked on an pop-up alert while checking email on R1's computer. R1 stated the pop-up alertt stated that there was a fraud alert on R1's banking account and R1 called the telephone number that was on the pop-up alert. R1 stated that the person on the telephone call directed R1 to provide personal banking information. R1 stated that there were then fraudulent banking charges made on R1's bank account. R1 stated that FM1 called R1's bank to freeze the account.

LPA Marrufo conducted a telephone interview with FM1 during the facility visit. FM1 stated that R1 had called a telephone number that was on a pop-up alert that appeared on R1's computer while R1 was checking email. FM1 stated the person on the phone directed R1 to provide sensitive banking information. FM1 stated to have called R1's bank to freeze R1's account. FM1 stated the fraudulent charges on R1's bank account were not done using R1's physical checking account card.

During interview, Regional Vice President Kris Waluszko stated to have not heard any reports of R1 experiencing bank fraud or theft of banking information.

This agency has investigated the complaint allegation listed. Based on interviews and review of records, the CCLD has found that the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

This report was reviewed with Kris Waluszko, Regional Vice President, and a copy of the report was provided.