Complaint Investigation Report

435202710-10-4-2023-26-AS-KHOS-CYEQAG-20231211105954

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRAL COAST CR/RES , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/27/2023 and conducted by Evaluator Christine Dolores

COMPLAINT CONTROL NUMBER: 26-AS-20230927124631

VILLAS AT SARATOGA SKILLED NURSING & ASST LVG, THE

Staff left resident in soiled diapers while in care

Licensing Program Analysts (LPAs) Christine Dolores and Davide Hailu arrived unannounced to open the initial complaint investigation. LPAs met with Administrator, Travis Clawson.

On 09/27/2023, the Department recieved the complaint. On 10/04/2023, the initial complaint invesitgation was conducted. During visit, LPA reviewed the resident roster and observed the resident resides in the skilled nursing section of the facility. This complaint will be cross-reported to the California Department of Public Health.

The Department has invesitgated the above allegation. Based on record review and interview, the above allegation is unfounded meaning the allegation is false, could not have happened and/or is without a reasonable basis. This report was reviewed with Clinical Coordinator, Karen Padilla and a copy of the report was provided.