Complaint Investigation Report

435202710-3-22-2022-26-AS-KHOS-CD7J2M-20220405064008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2580 N. FIRST STREET, STE. 350

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/21/2022 and conducted by Evaluator Chihhsien Chang

COMPLAINT CONTROL NUMBER: 26-AS-20220321124447

VILLAS AT SARATOGA SKILLED NURSING & ASST LVG, THE

Resident sustained severe pressure injuries while in care.

Staff did not seek medical attention for resident in a timely manner.

Resident lost a significant amount of weight.

Staff did not ensure resident was taken to doctor's appointments.

Licensing Program Analyst (LPA) Steve Chang conducted an unannounced complaint investigation visit today. LPA met with administrator (ADM) Travis Clawson. LPA addressed the purpose of today's visit to ADM, and interviewed ADM. Resident rosters of Assisted Living Unit (AL) and Skilled Nursing Unit (SN) were obtained.

Based on the interviews conducted and records reviewed, alleged resident resided in the skilled nursing unit never in AL, and does not live in the facility now. The Department found the above allegations to be UNFOUNDED meaning that the allegations were false, could not have happened and/or are without a reasonable basis.

Exit interview was conducted with ADM. This report was provided to ADM for signature.