Complaint Investigation Report

According to ADM, the facility had a bed bug issue in the past, but have taken active measures to address the bed bug issue. ADM provided copies of receipts that they are actively working with Terminex to prevent the propagation of bed bugs and pest. The receipts are dated 12/19/22 and 3/18/23.

On 06/07/2023, Based on interview with Staff and residents, staff (S1 and S2) denied allegation that staff are not giving medications properly. A random interviews with residents (R1 to R2) also stated that staff are not administering their medications in a timely manner while other residents (R3 to R10) stated their medications were being administer to them timely.

Based on interviews and observation/inspection of the facility, the preponderance of evidence standard has been met therefore the above allegations is found to be UNSUBSTANTIATED.