Complaint Investigation Report

Resident (R1) was interviewed who stated that he/she only came to the facility with a suitcase, clothes, and a cane. R1 states he/she did not come to the facility with any other item to include a leg brace. R1 states that he/she only came with a few clothes but his/her family member and facility staff bought extra clothes for him/her. R1 states that he/she has 2 cell phones and a phone charger. R1 stated that his/her family member bought clothes for him/her but all the clothes are locked in the washing machine.

2 staff members were interview. Based on staff interviews, R1 did not come to the facility with a leg brace. It was stated that R1's previous facility did not send all his/her personal items and R1 only came with the clothes he/she was wearing, a guitar and a cane.

Based on observation of R1's bedroom, LPA Kabariti observed R1's closet has at least 5 pairs of pants, at least 6 shirts, socks and briefs. LPA Kabariti observed additional clothing items on the floor next to R1's bed, 2 cell phones, a charger which R1 states he/she uses for his/her cell phone, and a walker.

The review of records shows that R1 was admitted to the facility in July 2024. When R1 moved into the facility items that were safeguarded included a cell phone and clothing items but the leg brace and cell phone charger was not listed as part of safeguard items.

LPA Kabariti entered into the laundry room with staff and observed the washer and dryers were in good repair. LPA observed the washers and dryers were in use. It was stated that all resident clothing items are labeled with the resident's name, which LPA observed. The office manager and Administrator states that the resident's clothing items are washed daily and as needed. LPA observed the laundry room is locked and only accessible to staff.

It was also alleged that the facility staff does not accord resident with privacy during showers . Based on the reporting party (RP), it was stated that R1 has a health condition where he/she has difficulty walking and cannot stand for a long period of time. It was stated that R1 did not like that staff were sitting in the shower with him/her.