Complaint Investigation Report

It was alleged that when resident (R1) returned from the hospital, R1’s room looked different than how he/she left it. It was alleged that staff went through resident (R1)’s bedroom, threw R1’s shoes over the fence outside of R1’s bedroom, and threw away R1’s dry foods inside his/her bedroom. It was also alleged that staff had taken R1’s jacket and new shoes.

A witness (W1) was interviewed. Based on interview, it was stated that R1 had only reported that his/her items were missing to W1, but denied observing staff remove these items from R1’s bedroom. W1 was unable to provide proof that the items were taken from the staff.

3 staff members were interviewed. Based on staff interview, it was stated that on 04/10/2025 staff needed to remove items from R1’s bedroom as staff observed expired and molded food inside R1’s personal refrigerator that was purchased by the Administrator. It was stated that R1 also had items that are not allowed to be stored in the resident rooms to include cleaning supplies, scissors, and tools. For the resident’s safety, staff talked to R1 about the items that needs to be removed in which R1 began to get verbally aggressive towards the staff. Due to R1’s aggression, law enforcement was called and R1 was transported to the hospital to be evaluated.

Staff stated that the only items that was removed was the dry foods, expired food inside R1’s personal refrigerator, chemicals and sharp objects. 3 out of 3 staff interviewed denied removing any clothing items from R1’s bedroom to include R1’s shoes and jackets.

5 residents were interviewed. Based on interview, 5 out of 5 residents could not prove that staff removed items from their bedroom without any good reason.