Complaint Investigation Report
On March 15, 2023, LPA David Marrufo interviewed R1’s Power of attorney, (POA). POA stated the following, “they called me as soon as R1 had a fall and called me and made a record of it. They checked R1 the next morning and there was no problem.” POA stated the facility staff informed him/her that R1 had a bad step and lost his/her balance.
On March 15, 2023, LPA Marrufo interviewed administrator (ADM) and Licensee (LN). ADM & LN stated R1 had a fall on February 22, 2023 & notified the POA regarding the fall and recorded it in internal records. ADM & LN stated it he/she wouldn’t describe it as a fall, but more of a trip and R1 only hit their knee. ADM stated the resident was assessed and no bruises or injury was observed. ADM stated R1 was assessed the following day as well, and no injury was observed.
On November 16, 2023, LPA's Monter and Partoza interviewed ADM regarding the fall. ADM re-enacted R1 stumbled and fell on his/her knee. ADM stated R1 lost balance due to losing her footing in the living room. ADM stated R1 then slowly fell on his/her knee and then laid on his/her side. ADM stated R1 then used the recliner next to him/her to lift themselves up.
The Department has completed the investigation of the above allegations. Based on interviews conducted and record review, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis.
Facility is not providing activities for the residents.
On March 8, 2023, the Department received a complaint alleging the facility is not providing activities for the residents.
On March 15, 2023, LPA Maruffo & Monter toured the facility. LPAs observed resident R1 participating in a puzzle activity in the morning and was later escorted with a staff member for a walk outside.
A review of Willow Oaks Senior Living’s Policy & Protocol for activities states the following: the ADM is responsible for planning the daily schedule for activities and residents are encouraged to contribute to the planning, preparation, and critique of planned activities. A monthly calendar of activities was observed during the visit.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction