Complaint Investigation Report

Facility staff are not meeting residents' housekeeping needs:

On 12/06/2022, LPA interviewed Executive Director (ED) Aidah Tayag . ED stated the housekeepers conduct deep cleaning one time per week and as needed for resident rooms.

LPA interviewed 2 residents and toured the rooms. 2 out of 2 residents stated the facility staff clean the resident room at least one time per week. 1 out of 2 residents stated the facility has good cleaning staff and he/she has no concern about the house keeping service. LPA did not see the resident rooms were not in sanitary condition.

LPA toured and interviewed resident R1. LPA did not see R1's room was not in sanitary condition. LPA interviewed R1. R1 has a disorder that affects the communication and speech capabilities. R1 was unable to answer the questions exactly but just talking about his/her personal property issue. R1 was unable to describe what housekeeping needs were not met.

On 4/19/2024, LPA interviewed 2 staff. 2 out of 2 staff stated the facility housekeepers clean resident rooms one time per week and as needed.

LPA interviewed Housekeeper Supervisor (HS). HS stated the facility housekeepers clean the cognitive impairment resident rooms every Monday through Friday and 1- 2 times per week for remaining resident rooms. HS stated the housekeeper conducted the clean including changing residents' sheets.

LPA interviewed 6 residents and toured the rooms. 6 out 6 residents stated housekeepers clean their rooms at least one time per week and as needed. LPA did not see any resident room was not in sanitary condition.

Based on the observation and interviews, no evidence to indicate the facility staff are not meeting residents' housekeeping needs.