Complaint Investigation Report, 08/29/2025 — Warner Home #2, San Jose CA

LPA Steve Chang and Simi Rai interviewed LN. LN stated on January 7, 2025, R1 and R2 had an altercation, where R2 scratched R1’s arm. LN stated staff separated R1 and R2 immediately. LN stated on January 20, 2025, R3 had an altercation with R1 in the van. R3 had scratched R1 and staff immediately intervened.

LN stated on January 29, 2025, the facility picked up R1 at his/her Family Members (FM) Home and found R1 had injuries on his/her body. ADM stated R1 expressed his/her family member (FM) assaulted him/her at home. ADM stated R1 never got injuries on the stomach at the facility. LN stated R1's Family Member (FM) never reported R1 obtaining any injury or physical abuse to her.

On August 19, 2025, LPA Manuel Monter interviewed residents R2-R6. 4 Out of 5 residents (R2, R3,R5, R6) did not respond to questions posed by LPA or provide any information regarding the allegations.

R4 stated R1 will sometimes hit by swinging his/her arms and will yell. R4 stated R1 will try to hit others once a month. R4 stated the staff will stop him/her if he/she tries to hit others. R4 stated R2 will scream but doesn’t know if R2 has ever hit others. R4 stated R3 will sometimes hit the staff. R4 stated he/she does remember when R3 grabbed and scratched R1. R4 stated, he/she, R3 and two other staff went to pick up R1 from his/her FM’s house. R4 stated R1 was upset and yelling. R4 stated when R1 entered the van, R3 reached over and grabbed/scratched R1. R4 stated staff was there and told R3 to stop. R4 stated he/she doesn’t remember clearly what happened after.

On August 13, 19 and 26, 2025, the Department interviewed Staff S1-S7. Staff S1 and S7 stated they were not present when the alleged altercations occurred on January 7, 2025 and January 20, 2025.

Staff S2 stated that morning he/she was mopping the kitchen. S2 stated he/she heard R1 yelling in the living room and when he/she entered he/she observed R1 was pointing at everyone. S2 stated he/she didn't see R2's hands on R1. S2 stated he/she saw S5 trying to redirect R1 to another activity.