Complaint Investigation Report

Facility did not have non-perishable foods for a minimum of a week:

The allegation is that the facility did not have non perishable food for a minimum of a week for residents during the power outage period on 3/14/2023.

On 3/22/2023, LPA interviewed Executive Director (ED) Marife Duewel. ED stated the facility had a power outrage on 3/14/2023 and 3/15/2023. ED stated the facility has generator and some small gas stoves, so only had a minimum impact for the food service to residents. ED stated the facility usually has 1-2 weeks non perishable food supplies in stock. ED stated usually non perishable food supplies are delivered on Wednesday every week. ED stated on 3/15/2023, Wednesday, the food delivering company was unable to deliver the non perishable food property due to the facility power outage but the facility still had over than one week non perishable food supplies in stock. ED stated the facility provided enough food for residents during the power outage period. ED stated he/she did not receive any complaint from residents regarding the food service during the power outage period.

LPA toured with ED to check the food supplies. LPA observed perishable food supplies are sufficient for a minimum of 2 days, and non perishable food supplies are sufficient for a minimum of 7 days.

LPA interviewed Dietary Manager (DM). DM stated the facility has power outage emergency food menu if power outage occurs. DM stated the facility provided sufficient food supplies to residents during the power outage period on 3/14/2023 and 3/15/2023.

LPA interviewed a cook (C1). C1 stated he/she cooked on 3/14/2023 and 3/15/2023. C1 stated the facility provided sufficient food supplies for residents during the power outrage period. LPA interviewed a kitchen server (K1). K1 stated there were 2 cooks cooked food and 5 servers delivered the food to residents during the power outrage period. K1 stated residents were well fed during the power outrage period.

LPA interviewed 5 residents. 5 out 5 residents stated they did not have any complaint against the facility during the facility power outrage period.

Based on the interviews and observation, no evidence to indicate the facility did not have no perishable food supplies for a minimum of a week during the facility power outrage period.