Complaint Investigation Report

On 02/12/2026, R2 disclosed to a local law enforcement officer that R1 had inappropriately touched him/her and is constantly harassing other residents in the home. During interview with a law enforcement officer, R2 reported that R2 inappropriately touched him/her on two occasions and has also inappropriately touched other residents in the home. Local law enforcement interviewed R1 and R1 acknowledged that he/she grabbed R2’s shoulder due to hearing voices that tell him/her to touch and kiss people on their shoulders.

On 03/10/2026, a department investigator interviewed staff S1, S2, and Administrator (ADM) Ariel Palacios. S1, S2, and ADM acknowledged that R1 has a history of inappropriately touching other clients and facility staff.

On 03/10/2026, a department investigator interviewed residents R3-R4. R3 and R4 stated that R1 has inappropriately touched them in the past.

Furthermore, the facility has received three prior complaints involving R1 inappropriately touching residents. Although these complaints were unsubstantiated, they involved similar, recurring allegations. While the facility took some action to mitigate R1’s behaviors of inappropriately touching residents, the facility did not remove R1 from the facility, indicating the actions the facility took were insufficient to fully address or resolve the ongoing concerns.

Based on records review and interviews, there is preponderance of evidence to prove the alleged violation did occur; therefore, the allegation is substantiated.

See LIC9099-D for a deficiency cited as per the California Code of Regulations, Title 22.

This report was reviewed with Loven Garcia and a copy of this report and appeal rights were provided.