Complaint Investigation Report

S1 stated to have rewashed and reused Styrofoam cups. S2 stated that if a Styrofoam cup had a drink poured into it and no one used the cup, S2 will pour the drink out of the Styrofoam cup, wash it, and reuse it.

During visit on 02/01/2024, LPA observed two Styrofoam cups in the dishwasher bin and one Styrofoam cup next to the sink with dark soda stains inside that looked like soda had been poured out of the cup.

7 out of 9 interviewed residents stated to have observed staff lock the living room after 8 PM and use the living room as a bedroom. 2 out of 9 interviewed residents stated to have not made that observation.

Staff S1-S3 stated to have observed staff lock the living room after 8 PM and use the living room as a bedroom. Staff S1 stated to have been the staff who locks the living room at 8 PM and uses it as a bedroom. ADM stated during interview that staff S1 locks the living room and uses it as a living room.

Based on interviews and observations, there is preponderance of evidence to prove the alleged violations did occur. Therefore, the allegations are substantiated.

See 9099-D for deficiencies cited per the California Code of Regulations, Title 22.

This report was reviewed with ADM Ariel Palencia and a copy of this report and appeal rights were provided.