Complaint Investigation Report

On 09/27/2024, LPA Marrufo conducted a telephone interview with R1’s case manager, who stated to have observed ADM and two staff encourage R1 to shower. R1’s case manager stated that R1 has been struggling with maintaining his/her own hygiene. R1’s case manager stated to have observed ADM encourage R1 to maintain his/her hygiene. R1’s case manager stated that R1 will refuse to continue a conversation if R1 is spoken to about maintaining R1’s hygiene.

LPA Marrufo interviewed R1 during visit on 09/27/2024. During interview, R1 stated the staff launder R1’s clothes and bed sheets. R1 stated the staff encourage R1 to shower. R1 stated to not need assistance in the bathroom. R1 stated staff do not provide R1 with soap and shampoo.

LPA Marrufo interviewed ADM Cyril Inneh on 09/27/2024. During interview, ADM stated that staff encourage R1 to shower and have good hygiene. ADM stated R1 is given bars of soap and can borrow bottles of shampoo that the rest of the residents also use. ADM stated staff wash R1’s clothes and bedsheets. During visit, LPA observed the spare bedsheets in a storage area as well as supplies of diapers that ADM stated are for R1 and R1’s roommate.

During visit on 08/30/2023, LPA Marrufo interviewed 8 residents. 8 out of 8 interviewed residents stated to have observed bed bugs.

During visit on 02/12/2024, which was a visit for another complaint investigation at the facility, LPA Marrufo toured the facility. During the tour, LPA observed 8 resident bedrooms. LPA observed bed bugs in 3 out of 8 of the observed bedrooms.

See LIC9099-C for more information. Page 2 of 3.