Senior Care Records.

Complaint Investigation Report

Vila Victoria #1, San Jose01/08/2026Licence 435202473

Census16
Date signed02/04/2026 10:53:17 AM
The inspector’s account

During visit LPA observed the beds in each room to have a bed bug trap and observed dirt and dead bed bugs in each of the traps. ADM stated the bed bugs were accumulated during the period of 1 week and are cleaned out when the facility conducts a treatment for bed bugs. ADM stated the bed mattress covers are changed and they are just stained.

On 01/08/26 the department completed its investigation and determined based on records review, interviews and observations there is preponderance of evidence to prove the alleged violation did occur; therefore, the allegation is substantiated. See both allegations on 9099-D for deficiency cited per the California Code of Regulations, Title 22.

This report was reviewed with ADM Cyril Inneh and a copy of report and appeals rights were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction