Complaint Investigation Report

During the tour LPA observed the facility bedrooms #1-12 had bed bug treatment powder along the baseboards of the bedrooms. LPA also observed the resident’s beds to have bed bug traps on each bed foot. LPA observed a live bed bug in residents bedroom #6, #7 and bedroom #10 photograph was taken using state provided work phone.

During visit LPA interviewed 5 out of 5 residents and ADM and 1 staff. 5 out of 5 residents stated that they have seen bed bugs in their bedrooms. 5 out of 5 residents stated the residents have seen exterminator spray to eliminate the bed bugs. 5 out of 5 staff stated that the facility puts powder to treat the infestation along the baseboards and instructs the residents not to touch the powder. ADM stated the facility does its own treatment in between exterminator treatments. ADM stated the facility plans to relocate residents and tent the facility to eliminate bed bugs.

LPA Yanez obtained copies of exterminator treatment for the facility that states the facility is currently under a treatment plan for bed bugs.

On 01/16/26 the department concluded its Investigation and determined the staff did not ensure the facility was free of pests. The facility has been conducting treatments but the treatments have not been successful in removing bed bugs.

Based on LPA's interviews and documents reviewed and observation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D.

This report was reviewed with ADM Cyril Inneh and a copy of the report was provided along with appeals rights.